This rug is made with wool. Wool rugs, especially new ones, are prone to shed excess fibers from the weaving process for the first 3-6 months of use. Shedding is a normal characteristic of wool rugs and does not indicate a defect.
Vacuum the rug at least 1-2 times a week to help clean out and remove any loose fibers. Use a low pressure vacuum cleaner without beater bars.
Using a rug pad will help reduce surface friction, and reduce the shedding.
Do not pull "stray" loops. Always cut them back with scissors.
Shedding will gradually diminish with proper maintenance.
Blot spills immediately to keep a stain from setting into your rug.
Use a clean cloth and press firmly to absorb as much liquid as possible. Do not rub, as this can set the stain deeper into the rug.
To clean stains, make a solution of cool water, white vinegar, and a mild detergent such as dish soap. Apply the foam that rises to the top of the solution to the stained area with a clean cloth. Finish using a damp, clean cloth to absorb any residue.
For pet stains, make sure you have absorbed all remaining liquid with a dry paper towel, then sprinkle baking soda over the affected area. Leave it on for 5 minutes, then spray the solution mix onto it. Gently scrub and let sit, then vacuum up the remaining powder.
For harder to remove stains, professional cleaning is recommended.
Improper maintenance/lack of maintenance may void the item's warranty.
OUR PROMISE
At Dwell we promise to do right by our customers. We will take care of each person like we would take care of a friend. Furnishing a home is stressful enough, we strive to provide a fast, easy, and simple home furnishing process with in-stock furniture, personal service, and easy communication. If we make a mistake, we will own up to it and get it fixed.
SHIPPING & RETURNS
We want you to love what you get! If the product does not work in your space we offer a 7 day return policy from the date of pick up or delivery.
If products were delivered by Dwell Home Market we will schedule a pick up when we are in that area. If rescheduled by the customer, there will be a fee depending on location. Any damage caused to the product by the buyer during this 7 day window will waive the right for the product to be returned.
Custom orders, Story Steals, Scratch and Dent, Lawn Sale and Lightly Dwelled items are final sale and will clearly be marked online in the product description if bought online.
WARRANTY
Dwell and Company offers a 1 year warranty on all products and it covers any manufacturer defects. Specific products may also have warranties from the manufacturer. Please see below if this is the case for this product. We are always here for you and we encourage you to reach out with any questions or concerns to customerservice@dwellstaging.com.
