How can we help?
Customer service
Have a general message or question about an item?
Call us at (813) 602-0360 or shoot us an email at customerservice@dwellandcompany.co
Locations
Main Location
4912 S Lois Avenue,
Tampa FL 33611
Hours
Mon-Fri 11am-7pm
Sat 11am-6pm
Sun noon-5pm
Boutique Location
1038 Water Street,
Tampa FL 33602
Hours
Mon-Sat 11am-8pm
Sun 11am-7pm
Design service
Want to book a styling session? Fill out the contact form below!
Shopping & Payment
Do you sell “off the floor”?
Our products rotate so frequently that we price everything as though it will be on the floor at some point. Whether you purchase an item that is currently on our floor or stocked in the warehouse , we carefully check each piece to ensure our quality standard is met. Please note by purchasing online, you agree to the possibility of receiving a product from our showroom floor.
How often do you have sales?
We all love a good sale, amiright? At Dwell we keep our regular pricing super low, but have surprise sales determined by our inventory levels on hand which are generally announced the day before. Be sure to subscribe to our free monthly Insider’s Email and follow us on Instagram so you don’t miss out on any deals! All sale pricing is only valid during the sale event, and cannot be used on previously purchased items already scheduled fordelivery, or purchases made after the sale event.
Do you offer financing?
Yes! We offer 12 months interest free financing through Synchrony Bank. Applying for financing is available in person and online per request. Synchrony financing cannot be used for online purchases, although our online store does offer Shop Pay.
Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary and can be used on orders over $50 USD, including discounts, shipping, and taxes.
Pay in 4 for purchases $50 to $999
- Interest-free payments every 2 weeks
- No impact to your credit score
Pay monthly for purchases $150 to $17,500
- 3, 6, or 12-month terms
- Rates from 0-36% APR
- No impact to your credit score to apply
Please view https://shoppay.affirm.com/help/s/article/about-sp to read the most up to date information about this program. This installment option is not associated with Dwell Home Market directly.
Are your prices negotiable?
We’re able to price our products affordably and competitively because we’re a small local business, and can’t sell below our listed price.
Can you hold products?
Products can be reserved with full payment. We can hold delivery items until the delivery date determined at the time of purchase, and pick-up items can be held for a maximum of 1 week. Pickup time frames outside of this are determined on a case-by-case basis.
Items cannot be reserved without full payment.
Do you offer a military and/or interior designer discount?
Yes! Active and retired service members must present a valid military ID and designers a license or business card for 10% off of your order.
Military and designers submit a copy of your info to customerservice@dwellandcompany.co for the discount code.
Do your Stylists work on commission?
Nope! We’re here to help you love your space, so any of our Stylists are able to work with you. Furniture shopping should be a casual, low pressure experience. We have your design goals in mind, not your wallet.
Shipping, Delivery & Assembly
How soon can a product be delivered?
Depending on delivery location, we can deliver in-stock products within 1 - 2 weeks, or we offer same-day pick up at our Lois Ave location. At the time of purchase (or within 24 hrs if you ordered online), a team member will schedule a delivery day with you.
2 days prior to your delivery day, we’ll text you with a 3 hour delivery window. Our delivery team will call you when they’re on their way.
Does Dwell Ship Nationwide?
A: YES! Dwell now offers nationwide shipping through our trusted 3rd party carrier. Once the piece is ordered we notify the carrier to come pick up the item(s) and they begin the process of transferring between hubs until the last carrier contacts the customer to deliver the item(s) to their home. This is a white-glove service and includes in-home set-up.
In the case that any products arrive damaged we ask that the customer notify our customer service team within 7 days of delivery and we will work on a repair solution. If a customer opts to return a product the entire cost of return shipping is the responsibility of the customer.
What’s included in delivery?
Everything! We are known for our awesome delivery experience. We offer a flat delivery fee per truck trip, whether you purchase one product or the whole showroom (omg, what if you bought the whole showroom?!) Assembly is included, we’ll set up the products wherever you want ‘em, and we throw away all the annoying trash.
What’s "Local Delivery?"
Our in-house delivery team can deliver to all of Florida. Outside of the state of Florida, our trusted 3rd party delivery friends bring our products to you!
In state and nationwide delivery includes white-glove service. Meaning that the team will build and set up everything in your home.
Products
Is everything on your website in stock?
Everything on our website is LIVE inventory, like, for-real-in-stock-and-available-right-now. Like, come pick it up today or we’ll deliver it in 10 days. No more ordering furniture from our competitors and crossing your fingers that it comes before Elvis returns to the building.
How often do you get new products?
Twice a week. Follow us on social media to see the latest and come scoop it up before it’s gone.
I saw the same product at a different furniture store! Why are your prices so much lower?
We’re a local, family owned business with a smaller team and lower overhead than big furniture retail chains, so we’re able to pass those savings along to you!
We just like reasonable, fair pricing. It’s our thing.
A product I like is too popular and sold out! When will you get more in?
We source from over 40 vendors to curate the coolest, most eclectic selection for you. We can’t guarantee that a product will come back in stock (so grab it when you see it, peeps!) If you have your heart set on a piece that’s sold out, you can give us a call at (813) 602-0360, keep an eye on our online store, or feel free to peruse our similar products that work for your pad!
What’s a Story Steal?
It’s a Story Steal, you know the deal!
No refunds
No returns
No exchanges
Everything comes as is.
And must be picked up within 48 hours (or we can schedule delivery for a fee!)
Story Steals are on the Instagram and Facebook story as 24 hour deals, first to DM and pay within the time allowed WINS!
Story Steal products are not known in advance and are a day of surprise!
Turn on our profile notifications on instagram to never miss a deal.
Do you buy furniture on consignment?
We sell exclusively new products, and cannot purchase used furniture. We do not offer a “buyback program” or “trade-in” program of any kind.
Do you move/remove old furniture?
We cannot remove, move, or dispose of old furniture.
Why do some products look different in person?
Many of our items come handmade using real organic materials from the manufacturer. The beauty behind using real wood is its unique natural characteristics, and some variation in color, texture, or construction is normal. Color variations may also be due to your device’s display settings.
Product Care Recommendations
For specific product care instructions please contact customerservice@dwellandcompany.co with your specific question and product.
Have an issue with one of our products?
Our Customer Service team is happy to help! If a product isn’t to your satisfaction, please send photos of the product, the defect in question, and the manufacturer tags or stickers on the product to customerservice@dwellandcompany.co
Don't see one of our products on our website?
Depending on limited product quantities, some items are exclusively available in-store at our Lois Ave Market showroom.
Are the same items available at your Lois Ave Market and Water Street showrooms?
Our Water St location is a smaller, designer-curated collection of our Lois Ave location’s furniture. Decor offerings are different at both locations.
Whats the deal with your Custom Art?
We make all of our custom art canvases in house! All the designs in our Custom Art collection can be made unframed, framed in different colors, and in different sizes. Please allow 10 days for the printing and framing process.
Do you sell light fixtures?
We sell floor lamps and table lamps, but not chandeliers or light fixtures that require installation.
Do you sell curtains?
Sorry, we do not currently sell curtains.
Returns, Exchanges & Warranty
What's your return policy?
We get it, sometimes something that looks so gorge in our store looks super weird at home with your hubby’s “faux leather” recliner that he just won’t give up. That’s why you can return ANY in stock products to us, no questions asked, within 7 days of purchase for a full refund of the product. If we delivered the products to you, we’ll schedule a pickup when we’re in your neighborhood. If the customer reschedules the pickup after the first attempt, there will be a pickup fee equal to the delivery fee for the location.
Any damage caused to the product during this 7 day window will waive the right for the product to be returned. Buyer assumes all risks associated with transportation of products picked up. Custom orders, Lightly Dwelled items, Story Steals, Scratch & Dent items are as-is final sale, and cannot be returned.
What's your warranty policy?
Dwell Home Market offers a 1 year warranty on all products and it covers any manufacturer defects. Specific products may also have warranties from the manufacturer. Please see below if this is the case for this product. We are always here for you and we encourage you to reach out with any questions or concerns to customerservice@dwellstaging.com customerservice@dwellstaging.com with any questions, photos, and your contact information. We can reach out to the vendor on your behalf to help solve any concerns you may have.
Stores
What are your hours of operation?
Online Showroom
Open 24/7
Lois Ave Market
36,000 sq ft showroom and warehouse
4912 S Lois Ave, Tampa, FL, 33611
Mon-Fri: 11:00am-7:00pm
Sat: 11:00am-6:00pm
Sun: 12:00pm-5:00pm
Downtown
3,000 sq ft boutique
1050 Water St, Tampa, FL, 33602
Mon-Sat: 11:00am-8:00pm
Sun: 11:00pam-7:00pm
Online orders placed outside of our Lois Ave Market showroom’s hours of operation will be processed the following day.
How often are "Market at the Market" events?
Once a quarter!
Are walk-ins welcome?
Of course! You’re welcome to browse our showrooms on your own, or with the help of one of our friendly and knowledgeable Stylists.
Are your showrooms dog friendly?
Absolutely! We do ask Fido and Spot to mind their manners: please ensure they keep off our fab furniture, refrain from loud barking, and “take care of business” outside.