Help Center
Frequently asked questions
Answers to your frequently asked questions: Find the information you need quickly and easily.
Shopping & Payment
Do you ship out of state?
Do you sell “off the floor”?
How often do you have sales?
Do you offer financing?
Are your prices negotiable?
Can you hold products?
Do you offer a military and/or interior designer discount?
Do your Stylists work on commission?
Delivery & Assembly
How soon can a product be delivered?
What’s included in delivery?
What’s your delivery service range?
Products
Is everything on your website in stock?
How often do you get new products?
I saw the same product at a different furniture store! Why are your prices so much lower?
A product I like is too popular and sold out! When will you get more in?
What’s a Story Steal?
Do you buy furniture on consignment?
Do you move/remove old furniture?
Why do some products look different in person?
Product Care Recommendations
Have an issue with one of our products?
Don’t see one of our products on our website?
Are the same items available at your Lois Ave Market and Water Street showrooms?
What’s the deal with your Custom Art?
What rug sizes do you have available?
Do you sell light fixtures?
Do you sell curtains?
Returns, Exchanges & Warranty
What’s your return policy?
What’s your warranty policy?
Stores
What are your hours of operation?
How often are “Market at the Market” events?
Are walk-ins welcome?
Are your showrooms dog friendly?
Still have questions?
Can't find the answers you're looking for? Reach out to our team.